WebMosaic Ventures provides customised, service‑based work such as website development, marketplace support, SEO, and digital strategy. Because each project involves significant planning and effort, our refund policy is outlined below.

1. Project advances and milestone payments

• Most projects begin with an advance payment or first milestone, as mentioned in the proposal or agreement.
• These advances are used to block time, plan, and start work; therefore they are generally non‑refundable.
• Subsequent milestone payments are due as per the agreed schedule and are linked to specific stages of delivery.

2. Change of mind or scope changes

If you decide to change the scope or no longer wish to continue with the project after work has started, we can pause the project and discuss next steps. However, payments already made for completed or ongoing work will not be refunded. Any additional work will be billed as a new scope or change request.

3. Delays due to missing inputs

Project timelines depend on timely content, feedback, and approvals from your side. Delays caused by missing inputs, approvals, or access details are not eligible for refunds. We may reschedule the project timeline to the next available slot.

4. Quality or performance concerns

If you have concerns about the quality of work delivered, please raise them as early as possible. We will make reasonable revisions as per the agreed scope. If a genuine issue remains unresolved, partial refunds or credits may be considered at our sole discretion, based on the portion of work completed.

5. Marketplace, SEO, and advertising services

Marketplace growth, SEO performance, and advertising results depend on many external factors such as competition, market demand, and platform algorithms. While we follow best practices, we cannot guarantee specific rankings, sales, or outcomes. Fees paid for these services are therefore non‑refundable once the agreed work has been executed.

6. How to request a review

If you believe a refund or adjustment is justified, please email info@webmosaicventures.com with your project details, payment reference, and a clear explanation of the issue. We will review the case and respond with the available options.

7. Policy updates

We may update this Refund Policy from time to time. The latest version will always be available on this page and will apply to new projects going forward.

Last updated: March 2026